Refund policy
At HW 888, we want you to be happy with your purchase. Please review our return and refund policy below before completing your order.
1. Regular Purchases
Regular-priced products purchased through our website may be eligible for a return within 30 days of delivery, provided that:
The item is unused and in its original condition.
The item is returned with its original packaging, if applicable.
The item has not been damaged, altered, or worn.
Proof of purchase or order information is provided.
Once we receive and inspect the returned item, we will notify you whether your return has been approved.
2. Special Events & Special-Priced Sales — FINAL SALE
ALL purchases made at special events, trade shows, fairs, expos, or other in-person events where special event pricing, promotional pricing, or discounted pricing is offered are FINAL SALE.
Event purchases cannot be returned, exchanged, or refunded, except where required by applicable law or in the case of a defective product covered by our warranty.
This includes products purchased at a special event using a special event price, discount, promotion, bundle, or other event-only offer.
3. Sale & Promotional Items
Products purchased through special promotions or special pricing may have additional return restrictions. Any applicable restrictions will be clearly stated at the time of purchase.
4. Defective or Damaged Products
If you receive a defective or damaged product, please contact us as soon as possible with your order information and photos of the product.
We will review the issue and, if approved, may offer a replacement, repair, or refund depending on the circumstances.
5. Refunds
Approved refunds will be issued to the original payment method. Please allow your financial institution additional time to process the refund after it has been approved.
Shipping charges are generally non-refundable, unless otherwise required by law or the return is due to an error on our part.
6. Exchanges
Exchanges are subject to product availability and the terms of this policy. Special-event and special-priced purchases are not eligible for exchange, except where required by applicable law or for an eligible defective product.
7. Contact Us
If you have questions about a return, refund, or defective product, please contact us through the contact information provided on our website.
By completing a purchase, you acknowledge and agree to the terms of this Return & Refund Policy